Notice the drift before the member is gone.
AI Churn Alert reads visit patterns and flags members who usually come four times a week but have not been in for two. It suggests a friendly check-in from their own trainer, never a pressure message.
In the trainer and owner view
41 members have not visited in 14+ days
Based on visit patterns only. Suggested: a friendly check-in from their trainer and a free class pass.
Rahul V.
Usually 4x a week · Last visit 16 days ago
Sneha G.
Usually 3x a week · Last visit 15 days ago
Aditya B.
Usually 5x a week · Last visit 14 days ago
Visits only
no body data, weights or photos are used
Weekly list
a short, ranked list per trainer
Opt-in
messages only to members who agreed
What it does
Built for the trainer's desk.
Pattern-based alerts
Compares each member to their own normal: how often, which days and what time they usually come.
Reasons you can read
Each alert says why: usually 4x a week, last visit 16 days ago, missed 3 booked classes.
Suggested messages
Warm, short check-in messages a trainer can send as is or edit in their own words.
Small welcome-back offers
Suggest a free class pass or a PT session, approved by the manager.
Routed to the right trainer
Alerts go to the member's own trainer, who knows them by name.
Outcomes tracked
See who came back after a check-in, so you know which approach works.
Member care
Outreach, not pressure.
Pengzaa is gym management software. It does not give diet, medical or injury advice; members should consult qualified professionals. AI Churn Alert exists to help a trainer say "we miss you" at the right time.
Visit patterns only
The model looks at check-ins, bookings and attendance. It never uses body measurements, weight, photos or health forms.
No pressure, no shaming
Suggested messages are friendly invitations. Messages about weight, appearance or guilt are not generated.
Opt-in only
Messages go only to members who agreed to receive them, and every message has a one-tap opt-out.
Data stays with you
Member data is encrypted, visible only to authorised staff and never sold or shared for advertising.
How it works
Four sets. Then it runs itself.
- 01Set 1
Visits build a baseline
After a few weeks, each member has their own normal pattern.
- 02Set 2
Drift is spotted
When visits drop well below that normal, an alert is raised.
- 03Set 3
The trainer reaches out
A friendly message or call from someone the member knows.
- 04Set 4
Results are measured
Return visits are tracked, so the list gets better over time.
What the AI looks at
- Check-in frequency against the member's own normal
- Usual days and time of day
- Booked classes missed or cancelled
- Days left on the current plan
What it never looks at
- Body weight, measurements or progress photos
- Health declarations and medical forms
- Payment amounts or financial history
- Anything outside your gym's own records
FAQ
AI Churn Alert questions
Does the AI send messages by itself?
No. It suggests who to contact and a draft message. A trainer or manager decides whether to send it.
Can members opt out?
Yes. Members choose whether to receive messages, and every message includes a one-tap opt-out.
Does it give fitness or diet advice?
No. Pengzaa does not give diet, medical or injury advice. Members should consult qualified professionals.
How soon does it start working?
Alerts start once members have a few weeks of check-in history, including history imported from your previous system.
Cool-down · 07:00
The hour is up.
Your 30 days start now.
Every module, every member, no card needed. Swipe in and we will set up your gym login.
Want a walkthrough first? Connect with us
Your first month, in reps
- 01 Day 1Import your member list from a spreadsheet and set up plans.
- 02 Day 2Print the QR poster for the door. Members check in from day two.
- 03 Day 5The first renewal reminders go out on WhatsApp and SMS.
- 04 Day 30Decide on a plan. Your data stays exactly where you left it.